info@featherflockers.com
Email:
sales@featherflockers.com
FREQUENTLY ASKED QUESTIONS
Yes, most of our products can be shipped internationally. We also have international dealers that sell our products. To locate a dealer nearest to you, visit our Authorized Dealer page. Orders shipped internationally do not qualify for free shipping. You are responsible for all applicable duties, taxes and fees charged by the destination country. We recommend contacting your customs office for information on duties, taxes, and restricted items.
Notify us within 48 hrs. of arrival of any birds that may have died. Please report to us the number of live birds and the number of dead birds. We will, at our discretion, refund or replace the purchase price of the dead birds, counting in any extra chicks received.
If your package is damaged in transit, contact us immediately, we will file a claim with the carrier and send a replacement or process a credit for you ASAP! Complete this form, with your order number and pictures of the packaging, label, and damaged contents to allow us to resolve this issue as quickly as possible.
Contact us within 30 days of purchase to request a return authorization or replacement. send us a message and we will provide an RMA number. We want you to be satisfied with your purchase and warrant all equipment to be free of defects and workmanship.
We cannot accept returns on medications or hazardous material. However, if there is a discrepancy on your order, we will gladly work with you to make it right. Send us a message, with your order number and description of the problem and we will do our best to resolve the issue as quickly as possible.
If your package is damaged in transit, contact us immediately, we will file a claim with the carrier and send a replacement or process a credit for you ASAP! Complete this form, with your order number and pictures of the packaging, label, and damaged contents to allow us to resolve this issue as quickly as possible.
If replacement merchandise is shipped, and damaged or incorrect product is returning, a balance will remain on your account until the return is processed.
Refunds are processed to your original payment method. Depending on your banking institution, your refund may take 5-7 business days to process to your account.